General News
3 September, 2024
Isuzu proud to be playing its parts
Since its inception in the early seventies, Isuzo Trucks has lived by the mantra of ‘continuous improvement’.
The company has established a long and respected history as an industry leader when it comes to the quality of its products for the Australian market.
Going well beyond the steel and chrome, Isuzu Trucks has spent decades creating an exemplary aftersales experience for customers, such as the smooth supply of genuine parts and accessories through its national network of dealerships and authorised service and parts outlets (ASPOs), this supply extending into a vast array of independent repair shops and panel beaters across the country.
This includes 35,000 individual line items – more than seven million pieces in total at any given time – that are available from Isuzu’s National Parts Distribution Centre in Melbourne.
The state-of-the-art facility is one of the largest truck parts and component sites in the Southern Hemisphere and is a key asset in Isuzu's meticulous planning for efficient parts turnaround, keeping businesses on the road where they’re needed.
For those seeking more from their hard-earned dollars, an additional benefit of choosing to do business with Isuzu is a loyalty program that rewards customers for investing in a range of top-quality truck parts and accessories.
This operational advantage is afforded to eligible customers who sign up to Isuzu’s Trade Mate loyalty program, run in partnership with Qantas Business Rewards.
Trade Mate members can earn one Qantas Point for each $1 spent on eligible Isuzu parts and accessories.
Qantas Points earned for business can then be put towards flights, hotels and car hire, or more than 30,000 products on the Qantas Marketplace.
IAL national parts sales manager Joel Gledhill said Isuzu’s Trade Mate program was designed to benefit small to medium-sized ABN holders, with the offer available on a huge number of Isuzu parts and accessories, including Isuzu’s genuine parts range
“Not only does Isuzu have a massive range of products but we have in stock some seven million parts that are waiting to be shipped from our central National Parts Distribution Centre,” Mr Gledhill said.
“If proof in the quality and durability of Isuzu parts was not enough, the offer of a Trade Mate membership to earn Qantas Points is a great incentive for the price-conscious to choose the very best for their tool of trade.
“We understand that the requirements of our customers vary in relation to their servicing, but there’s always a common theme of the need for quality parts, ensuring vehicles are well-maintained – avoiding interruption and maximising uptime.
“We’ve recorded that $12 million of Isuzu parts are fitted to other truck brands through third-party service and repair outlets each year, which serves to highlight the value of this reward program.”
Isuzu genuine parts are manufactured to strict quality standards to ensure a high level of performance and maximise future re-sale value.
They are backed by a 12-month, unlimited-kilometre warranty to ensure peace of mind.
They come with a three-year parts-and-labour warranty when fitted by an authorised Isuzu Dealer or ASPO.
Isuzu offers a comprehensive range of best-value parts (BVP) to suit many older Isuzu Truck models.
BVP products are backed by a 12-month, unlimited-kilometre warranty, regardless of the installer.
The Isuzu BVP range includes products such as starter motors, alternators, drive belts, brake components, clutch components and filters, manufactured to high quality standards and with the range continually expanding to keep up with customer requirements.
Isuzu has partnered with other industry-leading brands in truck parts and componentry to provide a range of trusted Isuzu approved parts.
Market-leading brands include Fuchs, Meritor, Narva, Fleetguard, Eaton, Hendrickson, Cummins Filtration, Allison Transmission and many more.
Rewarding loyal customers with a scheme that gave back over the journey of truck ownership was testament to the brand’s faith in the longevity of its trucks, feeding into Isuzu’s reputation for superior service and product support, Mr Gledhill said.
“The Trade Mate program is all about supporting Isuzu customers in the long-term, while also showing that we’re proud to stand behind the quality of our products,” he said.
“We’ve received great feedback from customers that have embraced the Trade Mate program already and they’ve unlocked some fantastic rewards for their business and their families.
“With the start of a new financial year now on us, this is your call to take full advantage of the perks of owning an Isuzu truck for the business.”